Common questions and support documentation

• Getting in Touch

• What is a 'Voltro'?
• What does Voltro's normal operation look like?
• I have lost power on the circuit that Voltro is installed on. Help!
• Voltro cloud connectivity troubleshooting
• How do I put my Voltro into BYPASS mode?
• Updating Voltro WiFi Credentials

• How much does it cost to use?
• Will I be charged if I miss my booking?
• I was just in an accident, what should I do?
• What's different between Electric Vehicles (EVs) and Internal Combustion Engines (ICEs)?
• I just made my first booking. What do I need to know?
• I have added my driver’s license to my account, can I book a drive immediately?
• Do I need a driver’s license to use Ohmie Go?
• How do I report damage to the car caused by someone else?
• What is pre-authorisation?
• How do I use the promotional codes given out by Ohmie GO?

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• Installation of TP-Link Smart Plug HS110
• My power usage data isn't being refreshed on my dashboard
• Voltro Guides
• What do I do when I change my Wi-Fi settings, password, or replace my router?
• My granny flat has no power, but my main house does. Help!
• Can I control my hot water?
• How is my electricity estimate calculated?
• Why is my electricity bill different than the ohmie estimate?
• My bathroom underfloor heating is not heating or cooling, even though it’s on!
• I am toggling my TP-Link device, but nothing is happening

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