Common questions and support documentation

• Getting in Touch

• First time user guide
• I can't walk the eBike uphill! How do I use the walk assist feature?
• Help! I've run out of eBike range!
• How do I turn on the eBike?
• How do I return the bike at the end of my booking?
• Can I charge the eBike at home?
• How do I lock the bike while out and about?
• How far is the range of the eBike?
• How do I get the bike out of my site?
• What do the dock lights mean?

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• First time user's guide
• How much does it cost to use?
• I just made my first booking. What do I need to know?
• I was just in an accident, what should I do?
• Will I be charged if I miss my booking?
• I have added my driver’s license to my account, can I book a drive immediately?
• How do I charge the vehicle outside of my assigned site?
• What's different between Electric Vehicles (EVs) and Internal Combustion Engines (ICEs)?
• Do I need a driver’s license to use Ohmie Go?
• How do I unlock the car?

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• What is pre-authorisation?
• How do I use the promotional codes given out by Ohmie GO?
• Will I be charged if I cancel my booking?
• Can I extend my booking?
• Can my family members or guests also use Ohmie GO?
• How do I become assigned to a site?
• How do I sign up?
• Will I be charged if I'm late to return my booked vehicle?
• What happens when if my booking expires?
• How do I cancel my booking?

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• Terms and Conditions and Privacy Policy