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Electric Bikes
First time user guide
How do I lock the bike while out and about?
What do the dock lights mean?
Help! I've run out of eBike range!
I can't walk the eBike uphill! How do I use the walk assist feature?
How do I turn on the eBike?
How do I get the bike out of my site?
How do I return the bike at the end of my booking?
Can I charge the eBike at home?
How far is the range of the eBike?
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Electric Vehicles (EVs)
Help for Ohmie GO
First time user's guide
How much does it cost to use?
I just made my first booking. What do I need to know?
I was just in an accident, what should I do?
Will I be charged if I miss my booking?
How do I charge the vehicle outside of my assigned site?
How do I unlock the car?
I have added my driver’s license to my account, can I book a drive immediately?
Do I need a driver’s license to use Ohmie Go?
What's different between Electric Vehicles (EVs) and Internal Combustion Engines (ICEs)?
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General
What should I do if my booking expires?
Will I be charged if I cancel my booking?
How do I use the promotional codes given out by Ohmie GO?
What is pre-authorisation?
Can I extend my booking?
Can my family members or guests also use Ohmie GO?
Will I be charged if I'm late to return my booked vehicle?
How do I sign up?
How do I become assigned to a site?
How do I cancel my booking?
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T&Cs and Privacy
Terms and Conditions and Privacy Policy